Our Purpose
To keep our clients’ assets operational, clean and safe by streamlining essential services through our passion for excellence, commitment to best practice and dedication to serving with integrity and professionalism.
Who We Are
Austral Facility Services (AFS) is a leading integrated facility services company in Australia. It is our mission to make your place, our priority. We protect people and the places we service, allowing our clients to focus on their business operations, which is what they do best.
AFS is a new name in the industry, reflecting our national expansion that began in South-East Queensland more than 20 years ago. We have developed capabilities that you can rely on to keep your facilities operational, clean and safe.
At every level of our company, our teams are committed to providing exceptional service that exceeds industry and international benchmarks. We’re here to make our client’s lives easier with tailormade solutions that meet the needs of each unique property.
We pride ourselves on building long-term, sustainable relationships and understanding the issues that impact our clients’ business on a day-to-day basis. We work consistently to design solutions that streamline soft service needs.
AFS is driven by a passion for excellence, a commitment to best practice and a dedication to serving our clients with integrity and professionalism, regardless of their budget or site size.
20+ years of experience
Our national expansion began in South-East Queensland more than 20 years ago and we’re on a path of continual growth and innovation.
Long-standing partnerships
We pride ourselves on building long-term, sustainable relationships and understanding the issues that impact our clients’ business on a day-to-day basis.
Service excellence. Best practice.
At every level of our company, our teams are committed to providing exceptional services that go beyond industry and international benchmarks.
Tailored integrated solutions
We use our expertise to create custom solutions that give you the best outcomes for your business and get the most out of your budget.
Our People
1000+ workforce across 350+ sites and growing. Our team is central to the success of both our business and yours. We’re trained, experienced and obsessed with ticking your boxes.
Our Structure
We’re modest but with the scalability for big things. Our organisation boasts a simple, unified, and agile structure, underpinned by robust in-house professional support services, including finance, HR, business systems and technology, and more. We aim high, leveraging our strong organisational framework, specialist workforce, and extensive reach to achieve our ambitious goals.
With national operations extending from our head office in Brisbane, Queensland, down to Tasmania, and reaching remote Indigenous communities, we are well-positioned to support your growth strategies.
Our Commitments
Quality Excellence
We aim to be a beacon for our clients in the facility services industry, empowering them with innovative technologies, industry-leading practices, an entrepreneurial workforce, forward thinking strategies and outstanding customer service that exceeds client expectations every step of the way.
True to Our Word
At Austral Facility Services, when we make a promise, we follow with action. Our team is open and honest, setting clear expectations from the beginning and honouring our commitments. It’s that simple.
Circular Impact
We’re conscious our essential services are at the start of the impact life cycle. Our passion for excellence sets the groundwork for sustainable and responsible practices, driving positive social outcomes for our clients and communities.
Community Connection
Austral Facility Services is an independently operated company and part of My Pathway which enhances our scale, reach and ability to create positive social and economic impacts where we operate. Our connection to My Pathway supports employment pathways and community development programs nationally, within remote to regional locations.
We can access employment services, training, business mentoring and project management that will support those in the community who need it most.
Our human rights policies and investment in local causes and events reflect our dedication to social impact and a better world.
Protecting Our Future Planet
We are mindful to protect the ecologies that surround our clients’ sites to maintain a healthy planet for the future. We also protect the health and wellbeing of our staff and customers who access the sites where we work.
Our Environmental Management System is accredited to ISO 14001 and our Environmental Policy outlines our commitment to sustainability. This includes product selection, waste management and energy efficiency.
Facilities Industry Leadership
We actively engage in discussions, hold memberships and serve on boards with governments, industry bodies and advocacy groups to help shape the direction of our industry that will benefit those we serve.
OUR LEADERS
Austral Facility Services is a privately owned company where many of our senior leaders are shareholders, demonstrating our commitment to performance for our clients and rewarding our people. Get to know our leadership team.