Terms of Service – AFS Connect

Last updated: 25/08/2026, Version 1.0 

1. About these terms 

These Terms of Service (“Terms”) govern your use of the AFS Connect mobile application (“App”) supplied by Austral Facility Services (“AFS”, “we”, “us”, “our”). 

Entity details: 

Name: EMG Facility Services Pty Ltd, trading as Austral Facility Services 

ABN: 66 623 184 529 

Head Office: 25/23 Ashtan Place, Brisbane 4014 

By activating an account or using the App, you agree to these Terms. If you do not agree, do not use the App. 

These Terms are about software, not about work. They govern your use of a tool. They do not create, vary, evidence or affect any agreement to perform services. Clause 3 explains how the App sits alongside the arrangements that do govern work. 

Three other documents apply to your use of the App and form part of your agreement with us: 

DOCUMENT                                                                                      WHAT IT COVERS 

Privacy Policy                                                                                   What personal information we handle and how 

End User Licence Agreement                                                        Your licence to install and run the App software 

Acceptable Use Policy                                                                    What you must not do when using the App 

You will also be given a separate Workplace Surveillance Notice dealing with the recording of your location at clock-in and clock-out. That notice is not part of these Terms and is not replaced by them. 

If there is any inconsistency between these App documents, the order of precedence is: Acceptable Use Policy, then these Terms, then the End User Licence Agreement. 

2. Definitions and interpretation 

2.1 Definitions 

Attendance Record means a record created in the App or connected systems of a shift taken up, a clock-in, a clock-out, the associated time and site, and whether the event was verified at the site. 

Contractor Company means the company that engages you and that has an arrangement with AFS to supply services at an AFS client site. 

Purchase Order means a purchase order or sales order confirmation issued and accepted between AFS and a Contractor Company, or between AFS and a sole trader directly, under which services are contracted to be delivered. 

Scope Information means the operational detail the App provides about work to be performed – for example, the specific areas, tasks or requirements applicable to a shift. 

Site means an AFS client site. 

2.2 If you are a sole trader 

Some users are sole traders who contract directly with AFS rather than being engaged by a Contractor Company. 

If that is you, references in these Terms to your Contractor Company should be read as references to you, and the Purchase Order is between you and AFS directly. Clauses 14 and 19 contain provisions that apply specifically to you. 

3. How the App relates to your work 

3.1 The App is a supplementary tool. Work performed for AFS is contracted through the Purchase Order process. That is the binding agreement. It determines what services are to be delivered, on what terms, and for what consideration. 

3.2 What the App adds. The App provides operational Scope Information sitting underneath an existing Purchase Order – the practical detail of what needs doing. Where a Purchase Order might contract for a quantity of cleaning services, the App tells you which areas and which tasks that covers. 

3.3 The App does not control your access to work. Whether work is available to you, whether you are engaged to perform it, and whether and how you are paid for it are governed by the Purchase Order process and by your engagement arrangements. Nothing in the App – including taking up a shift, releasing a shift, or having your access suspended – creates, varies, or terminates any obligation to perform services or any entitlement to payment. 

3.4 Taking up a shift. Where the App shows a shift as available, taking it up records that you have accepted work already contracted under a Purchase Order. It is an allocation step within an existing arrangement. It is not the formation of a contract between you and AFS. 

3.5 If the Scope Information does not match the Purchase Order. The Purchase Order is the source of truth. It governs the scope, quantity, hours, deliverables and price of the services contracted. The App provides operational detail within what the Purchase Order covers. 

If the Scope Information in the App appears to require more than the Purchase Order covers, raise it with your AFS Client Services Manager before performing the work, not after. Performing work beyond what a Purchase Order covers does not create an entitlement to additional payment. 

4. Who can use the App 

4.1 The App is provided only to individuals who: 

are engaged by a Contractor Company that has a current arrangement with AFS, or are a sole trader with a current arrangement with AFS; 

have been issued an account by AFS or by their Contractor Company; and 

perform work at one or more Sites. 

The App is not available to the general public. 

4.2 You may use the App only in connection with your own work. You may not use it on behalf of anyone else, and no one else may use it on your behalf. See the Acceptable Use Policy. 

4.3 Users under 18. Some contractor personnel may be under 18. Where that is the case, an account will only be issued where AFS, the Contractor Company and the user’s parent or guardian have entered into a written agreement covering the user’s use of the App, including these Terms, the End User Licence Agreement, the Acceptable Use Policy and the recording of location at clock-in and clock-out. 

If you are under 18 and no such agreement is in place, do not use the App – tell your employer. 

5. Your account 

5.1 Your account is created and activated using details supplied by you or by your Contractor Company. 

5.2 Your account is personal to you. You must keep your login credentials confidential and must not share them with any other person, including a colleague, supervisor or manager. Sharing credentials is a serious breach of the Acceptable Use Policy.

5.3 You must tell us promptly, through your Contractor Company or at [TBD – support contact], if you believe someone else has accessed or used your account. 

5.4 You must keep the contact details on your account accurate and up to date. 

5.5 Your records. You can view your own Attendance Records in the App at any time, and export them as a CSV or PDF file. The export is a record of activity in the App – when clock-in and clock-out actions were recorded, and whether each was verified at the site. It is not a record of hours worked or hours payable, which depend on your engagement terms. 

5.6 Deleting your account. You can delete your account at any time from within the App or at /App/DeleteAccount on the AFS Connect web host. You will be offered an export of your records before deletion is confirmed. Some records are retained after deletion – see the Privacy Policy for what is deleted, what is kept, and why. 

6. Accuracy of attendance records – important 

6.1 When you clock in or out, you create an Attendance Record. 

6.2 AFS uses Attendance Records to verify invoices against Purchase Orders. Where a Purchase Order contracts for a quantity of services, Attendance Records are the evidence that those services were delivered and are used to compare hours actually spent on site against hours invoiced. They are business records, and may be relied on in commercial dealings, audits and disputes. 

6.3 You must:

• clock in only when you have actually arrived at the Site and are commencing work; 
• clock out only when you have actually finished; 
• perform every clock-in and clock-out yourself, on your own device, using your own account. 

6.4 You must not: 

• clock in or out on behalf of another person, or allow another person to do so for you; 
• falsify, alter or misrepresent the location or time recorded by your device, including by using a mock-location, GPS spoofing or emulator tool, or by altering your device’s clock; or 
• record information you know to be false or misleading. 

6.5 The App does not stop you clocking in or out. If your location cannot be determined, or you are away from the Site, the App still records the event. It marks the record to show that it was not verified at the Site. 

Where a clock-in or clock-out is recorded outside the Site boundary, the App notifies your Contractor Company’s manager and the AFS Client Service Manager. That is a prompt for a conversation, not an automatic consequence. Nothing is blocked, refused or withheld on the strength of it. 

6.6 If your device has no network connection when you clock in or out, the event is held on your device and sent to AFS once connectivity returns. It carries the time recorded by your device at the moment you took the action.

6.7 Conduct of the kind described in clause 6.4 may amount to a breach of these Terms, a breach of the Acceptable Use Policy, a breach of your obligations to your Contractor Company, and in some circumstances a criminal offence involving dishonesty. AFS may suspend your App access, report the conduct to your Contractor Company, and take any other action available to it at law. 

6.8 If you think an Attendance Record is wrong, tell your Contractor Company or contact us as soon as you can, so it can be checked and corrected. Raising a genuine error is not a breach of these Terms. 

7. Location 

7.1 The App records your device’s location at the moment you clock in and at the moment you clock out, to confirm you are at the correct Site. It does not record your location at any other time and does not track you in the background. 

7.2 Recording your location in this way is workplace surveillance under the law of some Australian jurisdictions. AFS gives you a separate Workplace Surveillance Notice dealing with this. Read it – it sets out what is recorded, when, and how the information may be used. 

7.3 You can decline. You control the location permission on your device and can turn it off at any time. If you do, you can still use the App and still clock in and out. Your Attendance Records will be marked as not verified at the Site. Nothing else changes, and your access to the App is not affected. 

7.4 How we handle location information is set out in the Privacy Policy. 

8. Acceptable use 

Your use of the App is subject to the Acceptable Use Policy, which forms part of these Terms. It prohibits, among other things, credential sharing, clocking in or out for another person, interfering with location or time data, false records, unauthorized access attempts, disrupting the service, and automated or scripted use. 

9. Intellectual property 

9.1 AFS (or its licensors) owns all intellectual property rights in the App, including its software, design, interfaces, branding, documentation and Scope Information. Nothing in these Terms transfers any of those rights to you. 

9.2 Your right to install and run the App software is a licence only, granted under the End User Licence Agreement. 

9.3 Scope Information is provided to you for the purpose of performing work under a Purchase Order. You must not copy, publish or use it for any other purpose. 

9.4 You must not use AFS’s name, logo or branding except as the App itself displays them. 

10. Availability of the App 

10.1 AFS aims to keep the App available and working, but does not promise that it will be available at all times, uninterrupted, or free of faults. 

10.2 Access may be unavailable or degraded because of maintenance, updates, faults, network or device problems, problems with third-party services the App depends on, or events outside AFS’s reasonable control. 

10.3 The App depends on your device, its operating system, your network connection and your device’s location services. AFS is not responsible for those. 

10.4 AFS may change, suspend or discontinue any feature of the App. Where a change materially affects how you use the App, AFS will give you reasonable notice unless the change is urgent – for example, for security reasons. 

11. Your rights under the Australian Consumer Law 

11.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. 

11.2 Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified. If any part of these Terms would do so, that part does not apply to the extent of the inconsistency. 

11.3 Where AFS is entitled to limit its liability for a failure to comply with a consumer guarantee in relation to services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption, AFS’s liability is limited, at AFS’s option, to supplying the services again or paying the cost of having them supplied again. 

11.4 Clauses 12 and 13 apply subject to this clause 11. 

12. Limitation of liability 

12.1 Subject to clause 11, and to the maximum extent permitted by law, AFS is not liable to you for any indirect, consequential, special or incidental loss, or for loss of profit, loss of income, loss of opportunity, loss of anticipated work, or loss or corruption of data. 

12.2 Clause 12.1 does not apply to liability for: 

• death or personal injury caused by AFS’s negligence; 
• fraud or fraudulent misrepresentation; 
• a breach of the Privacy Act 1988 (Cth); or 
• any other liability that cannot lawfully be limited or excluded.